Windows Infrastructure Support & Project Specialist, Daiwa Capital Markets
September 2010 – September 2012
- Windows Server Support & Deployment: Provided 1st/2nd level 24/7 support and deployment for Windows server technology across Production and User Acceptance Test environments, ensuring business continuity.
- Service Level Agreement (SLA) Management: Met business-defined SLAs using metrics from ServiceNow, ensuring timely resolution of issues and maintaining high service standards.
- Active Directory Administration: Managed Active Directory, including onboarding new users, configuring group policies, and ensuring proper application, email, and folder access.
- Risk, Audit, and Security Compliance: Ensured all activities conformed to strict risk, audit, and security policies, maintaining the integrity and security of the infrastructure.
- Change Management & Deployment: Planned, organized, and managed application/system changes, adhering to change management processes and coordinating with application owners and third-party suppliers.
- Root Cause Analysis & Outage Reduction: Proactively reduced service outages by conducting thorough root cause analyses and implementing preventative measures.
- User Onboarding & Hardware Setup: Set up new hardware and software for new users, ensuring functionality and satisfaction, while tracking and tagging assets.
- Documentation & Reporting: Maintained comprehensive documentation for applications, services, and processes, and provided management status reports on high-profile projects, including the ION Trading Platform.
- Scripting & Automation: Created VBScript to automate and email system status reports for morning checks, enhancing efficiency in daily operations.
Image by low poly design
